What this page is
Generation Bitcoin is a small educational site. We do not run a wallet, an exchange, a recovery service, a customer support team, or an account system. There is nothing here to log into, no balances held, and no way for us to recover funds for anyone. Please read this page with that in mind so we can actually be useful.
What we can help with
- Explaining concepts. If a sentence on the site is unclear, point us at it.
- Fixing mistakes. If something on the site is wrong, we want to know.
- Improving definitions. If a term in the glossary is confusing, that is a fixable thing.
- Suggesting reading. If you cannot find a route into a topic, we will try to help you find one on the site or in the books.
What we cannot help with
- Recovering funds, keys, or recovery phrases.
- Logging in to anything - there is nothing to log into here.
- Refunds - we sell nothing.
- Trading or investment questions - out of scope on purpose. See about.
- Choosing specific exchanges, wallets, or hardware products.
If you have lost a recovery phrase
A recovery phrase that is genuinely lost cannot be recreated. Anyone who promises to recreate it for a fee is running a scam. This is one of the hardest sentences on this site to write, but it is true. The only honest path is forwards: read wallet safety, learn how phrases are meant to be stored, and design a safer setup before adding more funds.
If you have been scammed
- Stop any further sends immediately.
- Write down what happened in plain language while it is fresh, including time, channel, and any usernames or addresses involved.
- Report the incident to the appropriate authority in your country. Many countries have a dedicated cybercrime or consumer protection unit.
- Do not pay anyone who contacts you offering to "recover" the funds. Recovery scams target people who have already been scammed.
- Tell anyone in your circle who might be targeted next. Scams often run in waves.
If you think your wallet is compromised
- Assume the keys are not safe. Do not send more funds in.
- If you have any access to remaining funds, plan a careful move to a new wallet generated on a clean device, ideally after reading wallet safety end to end.
- Investigate how the compromise happened before reusing any of the same devices, apps, or browser extensions.
- If you cannot complete these steps confidently, do nothing further until you can. Slow careful action is always better than fast confused action.
If you are a teacher with a student in trouble
Treat the situation the way you would treat any other case of suspected fraud against a young person: involve the appropriate safeguarding process at your institution, and avoid pressuring the student to share information about the loss in front of peers. The educators page has more on framing.
How to reach us
For corrections, clarifications, and educational questions, see the contact page. We do not provide one-to-one financial guidance and will not respond to messages asking for it. Please do not send sensitive information such as recovery phrases, private keys, screenshots of wallet contents, or account credentials. We do not need that information and we cannot use it.
Response expectations
This is a small site. Responses are slower than a commercial helpdesk and faster than nothing. We prioritise corrections to published material over everything else.
What to read after this page
Most readers who land on this page are best served next by wallet safety, then faqs, then basics. If you arrived here on behalf of someone else, the educators page may also be useful.